Removing Jammed Paper from Rear Side

• Watch the movie

1. Tap Stop on printer's touch screen.

2. Turn off printer and unplug it.

3. Retract rear tray, paper output support and paper output tray, and then close operation panel.

4. Turn printer so that rear side of printer faces toward you.

   
   

5. Open rear tray cover and pull up paper support.

   

6. Detach rear cover.

   Pull out the rear cover.

   
   

7. Hold jammed paper firmly with both hands and pull it out slowly.

   If the paper is rolled up, pull it out and grasp the edges of the paper.

   

   Note

   • Do not touch the inner parts of the printer.

   If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper.

   1. Detach transport unit.

      Lift up the transport unit and pull it out.

      
      

   2. Slowly pull out jammed paper.

      

      Note

      • Do not touch the inner parts of the printer.

   3. Make sure all jammed paper is removed.

   4. If parts (A) are raised, tip them toward you.

      Important

      • If you replace the transport unit without lowering parts (A) toward you, it could damage the printer.
      

   5. Replace transport unit.

      Insert the transport unit until it reaches the back of the printer.

      
      

8. Attach rear cover.

   Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.

   
   

9. Plug printer back in and turn printer back on.

10. Load paper.

    • Loading Photo Paper / Plain Paper in Rear Tray
    • Loading Envelopes in Rear Tray
    • Loading Plain Paper in Cassette

    Note

    • Make sure you are using suitable paper and loading it correctly.
    • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

11. Redo printing.

    All jobs in the print queue are canceled. Redo the printing.

    Note

    • If 1300 error recurs, check the feed slot of the rear tray again. If a foreign object is in the rear tray, refer to Check 1 in What to Do If Paper Is Not Fed/Output Normally and take appropriate action.

• 1240 error is displayed
• 1259 error is displayed

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.